Frequently Asked Questions
We pride ourselves on providing our clients with salon quality products made with loving care and Vegan friendly Certified Organic ingredients. Quality care of your hair is our top priority!
We offer a 30 Day Money Back Guarantee on full price items only.
** Please note, we do not offer exchanges. **
** All subscription orders are non-refundable. **
** All promotional offers are final and non-refundable. **
(Example promotional offers include: BOGO/Buy one get one, and deep discounted offers of 25% off or more).
Ready to return your qualifying order? Please see instructions below:
If you decide to return your qualifying TRIFECTA product(s) please note the following:
*Shipping your product(s) back to us is solely at your expense.
*Original shipping charges, that you paid at time of purchase, are also non-refundable.
Next, Please follow the simple steps below:
1). Email us at [email protected] to let us know that you would like a refund and please share with us why you are returning the product.
2). Mail your qualifying order back to us at the address below.
Trifecta Beauty Brands, LLC
1612 Compton rd.
Cincinnati, OH 45231
ATTN: RETURNS DEPT
*Please include your original TRIFECTA Order number inside of your return
3). You must provide us with a tracking number for your return. Without a tracking number, we are not able to guarantee your return & refund.
4). Once we receive your return, we will then process your refund, which will then take 7-10 business days to be reflected on your account. This delay is due to bank processing.
5). We will also send you an email to confirm that we have received your return and processed your refund.
Trifecta Beauty Brands, LLC Processing and Shipping Policy:
Step #1: Processing Time
Please allow up to 5 business days (not including weekends or holidays), for us to process your order. All of our products are handcrafted with high-quality ingredients and take a bit longer to prepare.
Step #2: Shipping Time
After your order has been processed, please allow an additional 2-5 business days (not including weekends or holidays) for your Trifecta Beauty Brands package to arrive! Then you are all set to enjoy your Trifecta experience!
*Possible Carrier Shipping Delays: During the holiday season or COVID-19 things can get really busy for shipping carriers. Therefore, you may experience delays that are not at the fault of Trifecta Beauty Brands, LLC.
Why is my TRIFECTA not here yet?
Here’s the short of it — If you purchase TRIFECTA products during holiday sales, holiday seasons, or promotional sales, please allow for extra time in our delivery. Also note that TRIFECTA can not account for delays due to natural disasters or postal USPS delays, but we will work hard to track and update you continuously.
What happens if I gave you all the incorrect shipping address?
Incorrect Shipping Address Policy
1). The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct.
2). We are not responsible for goods delivered to the wrong address that was input at the time of ordering.
3). If you happen to notice that you entered the wrong address, you can email us at [email protected] with the correct shipping address before your shipping label is created.
4). Once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery.
My tracking information shows that my Trifecta Beauty Brands, LLC package was “Returned to Sender”. What do I do now?
Returned to Sender Policy
1). If a package is returned to Trifecta Beauty Barands, LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost, as well as, any additional delivery cost.
2). Trifecta Beauty Brands, LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
3). No refunds will be provided if any part of the address is incorrect.
Yes, we will only provide natural and/or organic ingredients. We keep our labels simple, so you can understand exactly what’s on your hair. All ingredient information is on each individual product page.
No, the water-based products include a preservative. This includes all of the Sweet ALOE Gel and Curl Enhancing Foam ,Tangerine Bliss Curling Custard, Flaxseed and Cucumber Curl Enhancing Foam, Buter Soft Moisturizer, So Soft Leave In, All Moisture Balance Shampoos and Conditioners, and Detox Shampoo and Conditioner.
The Diamond Shine Serum, Growth Complex, and Nutty Butta Hair Defining Butter do not need preservatives, as they don’t include water.
Optiphen Plus is a paraben- and formaldehyde-free preservative system that is ideal for products with a lower pH system. Optiphen Plus is an ISP patent-pending liquid preservative formulation featuring an innovative blend of phenoxyethanol, sorbic acid and an emollient base that is ideal for slightly acidic personal care products requiring broad-spectrum protection.
The combination of all three ingredients offers effective protection against bacteria, yeast and mold growth while imparting emolliency and a blended formula that has a more stable shelf life.
Ingredients may have been derived from corn, soy, wheat, and/or nut products. They may have also been produced in a facility that makes those products. So please review the product pages and/or labels for your allergens prior to your first use and/or purchase.
If you are unsure of your allergens, we recommend conducting an “Area/Patch Test” as described below:
This test allows you to test a small area of your skin for 24 hours before applying the treatment to a larger area. We recommend rubbing the TRIFECTA mixture on the skin near your elbow, covering it with a bandage for 24 hours and if there is no allergic response (redness, itchiness, swelling) then apply the treatment as directed in the instructions. If you have an allergic reaction, we do not recommend the use of TRIFECTA and suggest that you seek a medical professional’s consultation.
We truly appreciate your interest in Wholesaling with TRIFECTA BEAUTY BRANDS, LLC! To apply for our TRIFECTA Wholesale Opportunity Click Here.
Also, please know that we don’t approve the unauthorized wholesaling of our CurlMix products. Take care and if you have any questions, please feel free to contact us at [email protected] .